Frequently asked questions

Interpreting is the oral communication between speakers, or speaker and listener of different languages, that enables understanding across linguistic barriers. Interpreting is a person-to-person experience, whether those people are live and in-person, or connected remotely by telephone or video connections.

There are many types of interpreting, depending on the setting and needs of the situation. For example, consecutive interpreting is a type that allows for natural pauses and breaks so one speaker speaks, the interpreter delivers the message in the other language and then replies back to the speaker. It takes the form more of a conversation, where there is an interaction between or among the speakers. Another type is simultaneous interpreting, where the interpreter speaks while the speaker is talking and relays the message in nearly real time. Think of a newscast or large presentation, where there is an interpreter on stage and the speaker is delivering a speech or some update. There is usually very little interaction between the speaker and the audience hearing the interpreted message. Whisper interpreting is when the interpreter at an event has a small group of audience members close by, so the interpreter can, in a low voice and tone, interpreter what the speaker is saying, without disrupting the speaker. Your solution will depend on your situation.

In any instance, interpreters must be excellent listeners and be able to communicate not only what is exactly being spoken, but also the specific understanding of the meaning of what is being said, so that the correct thoughts or ideas are being communicated. In addition, interpreters must be aware of particular cultural sensitivities. Further, professional interpreters are not merely bilingual people, but adhere to a specific code of conduct that their profession demands. Geneva takes the time to understand what the best solution is for your need and provides the right resource.

Translation is converting of text, or document, from one language (the source language) into another one (the target language). This exercise requires a deep understanding of the source language and an even deeper understanding of the target language. Layered on top of the proficiency with the written languages, the translator must have experience in the subject matter as well. Geneva screens translators for their skill level in both the language and subject matter. Of course, Geneva will provide certified translators when necessary for the client.

Common types of documents requiring translation include certificates (birth, marriage, divorce, etc.) or other official forms in a foreign language, legal documents, such as contracts or deeds, medical records, training and instruction materials, official government notices, websites and advertising. When translating certain advertising or media material, the translator may ‘trans-create’ the meaning intended without using the same exact words in the source language. For example, if an advertisement has vague verbal descriptions that are more akin to poetry than a legal document, then the translator would need to find the right phrase that conveys the same meaning in the target language, perhaps often using a different phrase or words that would not make sense if literally translated. Languages all have their own unique idioms and phrasing that makes proper translating a professional task to be done correctly.

On-site/in-person interpreting: Our in-person interpreting is designed for those circumstances where nothing can replace the individualized, personal attention, provided by in-person interpretation.

Our over-the-phone interpreting service is ideal when a professional in-person interpreter is unavailable, or where getting a live interpreter may not be feasible due to location or timing. Depending on the circumstance, cultural norms, or religious background, an individual may prefer to not have another person present in the room. Health conditions or legal issues can make one feel self-conscious, embarrassed or exposed. In these situations, the patient or client’s preference to be anonymous is taken into consideration.

Our VRI service is ideal for those who do not have the time or budget to schedule an on-site interpreter. Utilizing this service will enable communication with patients, clients, employees with Limited English Proficiency or who are Deaf or Hard-of-Hearing when an interpreter is not physically present.